Check whether the event exists in the app
Open FoldLog and select today. Look for the timestamp of your latest open or close. If it appears in the event list but not in a widget, recording worked; the widget may be waiting for an iOS refresh. iOS controls widget refresh timing.
If a widget remains stale, try removing and adding it again. All FoldLog widgets require Pro. A widget display is not a reliable substitute for checking the underlying event list.
Inspect both automations in Shortcuts
FoldLog cannot directly inspect your Shortcuts configuration. Its setup status is inferred from the events it receives, so check the actual automations in Shortcuts even if a previous test passed.
- Open Shortcuts → Automation and find the two automations used for FoldLog.
- Confirm that each is enabled. Imported automations may still be off.
- Set each one to Run Immediately so recording does not wait for your confirmation.
- Check the trigger and action pairs: opening must record open; closing must record close.
Run one controlled open-and-close test
Use FoldLog’s setup guide to test each state once. Allow the first action to finish before changing state again, then compare the received timestamps with your test. You should be able to identify both events.
If only one kind arrives, focus on the opposite automation. Consecutive events of the same kind suggest a missing opposite event, but do not prove the exact reason. Restart the setup guide in Settings if you need to add and test both again.
Understand app recovery events
When FoldLog is in the foreground, it can compare the phone’s current state with the saved record and add an event marked as an app recovery. An event appearing just after you open the app may therefore come from recovery rather than the background automation.
Recovery is not a complete replay of the missing period. Keep the source labels in mind when investigating gaps. Turning off both Shortcuts automations stops their background recording, but does not prevent foreground recovery.
Preserve your history before troubleshooting further
Do not delete the app or clear records as a first troubleshooting step: records are local, and restoring Pro does not restore deleted history. If you have Pro, export a CSV copy before making changes that remove data.
If the test still fails, contact support with your iOS version, FoldLog version, which state is missing, and the approximate test time. Describe whether the event appeared only after opening the app. Share only the details needed to investigate; you do not need to send your full history.